Privacy Policy

Last updated: February 06, 2025

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our Service. It also explains your privacy rights and how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with initial capitalization have defined meanings under the following conditions. The definitions apply whether words appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our Service or parts of it.
• Affiliate means an entity that controls, is controlled by, or is under common control with us, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as “the Company,” “We,” “Us,” or “Our”) refers to NEO Tattoo Removal & Fading, 43 Wenlock Rd, Boston, MA 02122. 
• Cookies are small files placed on your device containing details of your browsing history on our website.
• Country refers to Massachusetts, United States.
• Device means any device that can access the Service, such as a computer, cellphone, or digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person processing data on behalf of the Company, including third-party providers that assist in service delivery and analytics.
• Usage Data is collected automatically when using the Service, such as IP address, browser type, device information, and interaction with the Website.
• Website refers to NEO Tattoo Removal, accessible from https://neotattooremoval.com.
• You refers to the individual accessing the Service, or a company or legal entity on whose behalf the individual is acting.

Legal Basis for Processing Personal Data (GDPR Compliance)

We collect and process your personal data only when we have a legal basis for doing so under the General Data Protection Regulation (GDPR). The legal bases include:

• Your consent – When you give clear consent to process your data for specific purposes.
• Contractual necessity – When processing is necessary for fulfilling a contract you are part of.
• Legal obligation – When we need to comply with a legal requirement.
• Legitimate interest – When we have a business or commercial interest that does not override your privacy rights.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

We may collect personally identifiable information, including but not limited to:

• Email address
• First and last name
• Phone number
• Usage Data

Usage Data

We collect Usage Data automatically when you interact with our Service. This includes:

• Your Device’s IP address
• Browser type and version
• Pages visited, time spent, and other diagnostic data
• Mobile-specific data (device ID, operating system, etc.)

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to monitor Service activity and store certain information. These include:

• Session Cookies: Temporary cookies deleted after your session.
• Persistent Cookies: Remain on your device until deleted.
• Web Beacons & Pixels: Small electronic files used to analyze website engagement.

You can adjust cookie settings via your browser. However, blocking essential cookies may affect the website experience.

Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

• Right to Access – Request a copy of your personal data.
• Right to Rectification – Request correction of inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”) – Request deletion of your personal data.
• Right to Restrict Processing – Request limited processing of your data.
• Right to Data Portability – Request transfer of your data to another service.
• Right to Object – Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, contact us at: [email protected]

How We Use Your Personal Data

We use personal data for the following purposes:

• To provide and maintain our Service
• To manage your Account
• To perform contractual obligations
• To contact you for updates or marketing (unless you opt out)
• To analyze and improve our Service
• To comply with legal obligations

We do not sell your personal data to third parties.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations. Usage Data may be retained longer for security and analytics purposes.

Data Transfers & Security

Your data may be processed outside of your country, but we ensure appropriate safeguards for security and legal compliance.

We implement security measures, but no method of online transmission is 100% secure. If you suspect a data breach, contact us immediately.

Third-Party Services & Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

Children’s Privacy

Our Service is not intended for children under 16. If we become aware that we have collected data from a minor without parental consent, we will delete it.

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Text/SMS Marketing

If you choose to opt-in to SMS communications from NEO Tattoo Removal & Fading LLC, you will receive text messages at the mobile number you provide. These messages might be automated and might include promotional offers, coupons, and/or information regarding NEO Tattoo Removal & Fading LLC, as well as information related to your orders and account.

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Consent to Receive Automated Messages

You understand that consent to receive automated messages is not a condition of purchase or use of NEO Tattoo Removal & Fading LLC’s services. Messages may include but are not limited to order confirmations, updates, and special offers.

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Frequency of Messages

Message frequency may vary based on your orders, account activity, and ongoing promotions. You will receive messages relevant to your transactions and occasional promotional updates.

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Opt-Out and Support Questions

You may opt-out of receiving text messages at any time by texting “STOP”. Upon receipt of your opt-out request, you will be unsubscribed and will no longer receive text messages from us. A confirmation message will be sent to confirm that you have been unsubsribed. Should you wish to re-subscribe, you may text “START” to receive SMS messages again.

For assistance with messaging service, text “HELP, or contact [email protected].

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Wireless Carrier Rates and Services

Wireless carrier messages and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.

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Confidentiality 

We will maintain the confidentiality of your mobile number. You mobile number will not be shared with third parties for their own marketing purposes. However, for operational purposes, your name and mobile number may be shared with our service providers who assist in the delivery of our SMS communications. These providers use your personal information solely to carry out the services they provide to NEO Tattoo Removal & Fading LLC.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and significant changes may be communicated via email or a notice on our website.

Contact Us

For questions about this Privacy Policy, contact us at:

• Email: [email protected]
• Address: 43 Wenlock Rd, Boston, MA 02122

This Privacy Policy complies with GDPR and other applicable data protection laws.